Returns & Exchanges for Shipped Goods

  • If you receive a shipped item and decide it’s not quite what you had in mind, you can return it for a full refund within 10 days.  The 10-day refund period begins the day you sign for the package. Contact Me to let me know immediately of your intentions.
  • All returned pieces must be in the same condition as was sent to you.  No jewelry will be accepted for return if it is damaged, altered or worn.
  • If it is past the 10-day window, we offer a 30-day store credit exchange for any item in the store, of equal value, of course.

 Returns & Exchanges for Items Bought in Person

  •  Items bought in person can be exchanged within 30 days, with one exception. If your item was custom made or your item was reconfigured,   including sizing, no exchanges or refunds are permitted.
  • If you received a Ruth Pataine gift, and do not like the gift, we are happy to keep your secret and exchange it for an item of equal value. We need to know who it is from, so we can look up the cost. Again, your secret is our secret.

Custom work

  • All custom work is non-refundable. Custom includes heirloom updates, sizing, start-to-finish custom jobs, acquiring stones and mountings for special projects, etc.
  • Custom work is expensive! Therefore, it is important that all parties agree to design before work begins.
  • If you see something you really like on a social selling platform, like Etsy, that is hand-crafted, we recommend you buy it directly from those artists. Here’s why, 1) It is unethical for us to copy one’s work, and 2) The artist is most likely well-prepped to deliver what you expect.

Sizing for Online Purchases

  • We offer sizing on most of our rings.
  • If the ring is an eternity band, has a continuous pattern, or if the ring has to change more than 3 sizes, please contact us so we can be sure sizing is possible.
  • Upon checkout, please make note of the size you need your ring to be, or before ordering.
  • If you need your ring sized, please allow a total 5-7 days processing before shipment.  Please contact us first if you need the ring by a certain date, and we will work with you to meet your needs.
  • Any rings over $1,000, we size for free.  If the ring is under $1,000, please contact us and we’re happy to quote you for the sizing, or we can invoice you after the purchase.
  • Sizing a ring down in size is typically $26 per size for items purchased through us.  Sizing up is $26 plus the cost of any additional materials, including gold and platinum sizing stock, and rhodium plating for white gold.

Shipping

  • Most items will be shipped USPS Priority Mail or USPS Express Mail, with tracking, signature, and insurance included.  FedEx is available upon request and for an additional fee.
  • Please allow a processing time of 3-7 days for all regular, non-custom items.  Custom items (including sizing) have a 2-3 week processing time.
  • After processing, shipped items should take 1-3 business days to arrive.
  • If you require your piece before a certain deadline, please let us know and we will do our best to meet your needs.